Legal Disclosures & Policies

2.1 Data Controller

The data controller responsible for processing your personal data is WebOrvexa, registered at 07751 Kleinromstedter Weg 2, Jena, Germany. For any privacy-related inquiries, please contact us at [email protected].

2.2 Data We Collect

We collect personal data that you voluntarily provide when using our services, including: full name, email address, phone number, company name, and project specifications submitted through our contact forms. We also automatically collect certain technical data such as IP address, browser type, operating system, and usage patterns through standard server logs and analytics tools.

2.3 Purpose of Processing

Your personal data is processed for the following purposes: responding to your inquiries and project proposals, delivering contracted services, sending service-related communications, processing payments, complying with legal and tax obligations, and improving our platform and service quality.

2.4 Legal Basis for Processing (GDPR Article 6)

We process your data based on: (a) your consent (Art. 6(1)(a) GDPR) when you submit a contact form; (b) performance of a contract (Art. 6(1)(b) GDPR) when you engage our services; (c) legitimate interest (Art. 6(1)(f) GDPR) for improving our platform and preventing fraud; and (d) legal obligation (Art. 6(1)(c) GDPR) for tax and accounting requirements.

2.5 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Contract-related data is retained for the duration of the contract plus 6 years in compliance with German commercial law requirements (HGB Section 257).

2.6 Data Sharing

We do not sell, rent, or trade your personal data to third parties. Data may be shared with: (a) hosting providers operating within the European Union for platform infrastructure; (b) payment processors for transaction handling; (c) analytics providers in anonymized form; and (d) public authorities when legally required.

2.7 Your Rights Under GDPR

You have the right to: access your personal data (Art. 15), rectification of inaccurate data (Art. 16), erasure of your data (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and object to processing (Art. 21). You also have the right to withdraw consent at any time and to lodge a complaint with a supervisory authority, in particular the Thuringian Data Protection and Freedom of Information Authority (TLDI).

2.8 International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure an adequate level of data protection.

3.1 Scope of Agreement

These Terms of Service govern all digital services, software deliverables, and engineering advisory packages provided by WebOrvexa, registered at 07751 Kleinromstedter Weg 2, Jena, Germany. By engaging our services, you agree to be bound by these terms.

3.2 Service Delivery

All services are delivered according to explicitly contracted Statements of Work (SOW) executed between the client and WebOrvexa. Project timelines, deliverables, and milestones are defined in the respective SOW. WebOrvexa commits to delivering services with professional diligence and in accordance with industry standards.

3.3 Payment Terms

Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. Late payments may incur a statutory interest rate of 9 percentage points above the base rate per annum (BGB Section 288). WebOrvexa reserves the right to suspend services in case of overdue payments.

3.4 Intellectual Property

Upon complete settlement of agreed commercial invoices, WebOrvexa assigns all worldwide intellectual property rights in client-specific software deliverables, design tokens, and digital assets directly to the client. Pre-existing frameworks, libraries, and tools used in development remain the property of their respective owners.

3.5 Limitation of Liability

WebOrvexa's total liability shall not exceed the total value of the respective SOW. We shall not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities. This limitation does not apply to damages caused by gross negligence or intentional misconduct.

3.6 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of engagement. This obligation survives termination of the agreement for a period of 3 years.

3.7 Governing Law

These terms are governed by the laws of the Federal Republic of Germany. The place of jurisdiction for any disputes arising from or in connection with these terms is Jena, Germany.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

4.2 Types of Cookies We Use

Strictly Necessary Cookies: Required for basic website functionality, including session management and security. These cannot be disabled.
Functional Cookies: Remember your preferences (e.g., cookie consent) to provide personalized features. Stored via localStorage for persistent dismissal.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to the use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies and local storage.

4.4 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information.

5.1 Eligibility for Refunds

Refund requests must be submitted in writing to [email protected] within 14 days of the original transaction. Refunds are evaluated on a case-by-case basis in accordance with applicable consumer protection laws.

5.2 Pre-Service Refunds

If a project has not yet commenced, a full refund of any advance payment will be issued within 10 business days of the approved refund request, minus any applicable bank transfer fees.

5.3 Partial Service Refunds

If a project has partially commenced, a pro-rata refund may be issued based on the percentage of work completed relative to the total SOW scope. Completed milestones and associated deliverables remain the property of WebOrvexa until full payment is received.

5.4 Non-Refundable Items

The following are non-refundable: (a) domain name registrations and SSL certificate purchases; (b) third-party software licenses procured on behalf of the client; (c) work completed and approved under change orders; and (d) monthly SLA retainer fees for services already rendered.

5.5 Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing legal remedies. Disputes shall be subject to the jurisdiction of the courts in Jena, Germany.